Website support

For technical assistance, please email [email protected] or call us on 020 7713 0990.

If you need help logging in, please email [email protected].

Web browsers

Our website works best with the following browsers:

  • Firefox 35 and newer
  • Chrome latest version
  • Internet Explorer 11 and Edge
  • Safari latest version

If you encounter problems using our online resources, please check you are using the latest browser versions. Updating your browser may require the assistance of your IT department.

Managing your data

Problems logging in?

Please view the list below to find out why you are experiencing problems logging in and how to solve the issue.

Multiple attempts at logging in
Multiple attempts at logging in using incorrect details will lock you out. Please note that resetting your password at this stage will not let you log in. Please email [email protected] should you need assistance.

Enable cookies in your web browser
Please ensure you enable cookies in your web browser for the BSH website. To do this, you will have to set the browser security settings to allow cookies.

Add BSH to your trusted sites
Add to your trusted sites in your web browser.

Check your security settings
Security settings may also prevent you from logging in. Please check if software applications are preventing you from accessing the BSH website. Logging out and back into your desktop/laptop can also fix this issue.

Contact your IT support team if you need assistance.

Need to log in?
Some of our content requires registration and will require you to set up a profile on our website. The education section of the website is open to non-members and free to use, but you will need to create a profile on our website. If you haven't registered on our site, you can create your profile, or you can login now.

Can’t find what you are looking for?

If you're looking for specific information - whether a document or a page - email [email protected] or call 020 7713 0990.

PDF files

You will need the latest version of Adobe Reader to view the PDF documents on our website. Please visit Adobe to download the latest version.

Ask a question
Submit your question and our team will respond soon.